Frequently Asked Questions
Everything you need to know about our premium farm-to-table products.
How do you ensure the freshness of your meat during delivery?
All our products are packed in specially designed insulated boxes with ice packs to maintain a chilled temperature throughout the journey, ensuring your order arrives in peak condition.
Where do you source your livestock from?
We pride ourselves on sourcing from British farms that adhere to the highest animal welfare standards. Our mission is to support local agriculture while providing the best quality produce.
What are your delivery options and timeframes?
We offer nationwide delivery across the UK. Orders placed before midday are typically processed for next-day delivery, though you can select a specific delivery date at checkout.
Can I freeze the products I receive?
Yes, most of our fresh meat products are suitable for home freezing. We recommend freezing them on the day of delivery and consuming them within three months for the best quality.
What is your policy on returns and refunds?
Due to the perishable nature of our goods, we cannot accept returns. However, if there is an issue with the quality of your order or a missing item, please contact our customer service within 24 hours for a resolution.
Are your products suitable for specific dietary requirements?
Many of our products, including our famous sausages, are gluten-free. Please check the individual product descriptions and ingredient labels on our website for specific allergen information.