Returns & Exchanges
Due to the perishable nature of our fresh farm produce, we aim to resolve any order issues swiftly to ensure you enjoy the highest quality meats and pantry staples. While we cannot accept physical returns of food items, we offer full refunds or replacements for any products that do not meet our premium standards.
Inspect Your Delivery
Please check your order immediately upon arrival to ensure all chilled items are present and have maintained their temperature during transit.
Document Issues
If any item is damaged or unsatisfactory, take a clear photograph of the product and the packaging label to help our farm team investigate.
Contact Customer Care
Email our support team within 24 hours of delivery with your order number and photos to initiate a claim for a refund or replacement.
Resolution
Once verified, we will process a credit to your original payment method or arrange for a fresh replacement to be sent out in our next delivery cycle.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing